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October 26, 2026

Five Below’s customer focus pays off

Retail giant Five Below has reported a significant increase in its financial results for the second quarter, attributed in part to its strategic shift away from traditional media channels last year. The company’s focus on understanding and catering to its customer base, particularly Gen Alpha, Gen Z, and millennial parents, has proven fruitful, according to CEO Winnie Park.

Strong Financial Outcomes

Five Below’s net sales soared by nearly 23% year-on-year, reaching $1.3 billion, as announced on Wednesday. Comparable sales also saw a substantial rise of about 14%, driven primarily by transaction growth and the opening of new stores, according to CFO Daniel Sullivan. The company saw a dramatic increase in operating income by 425% to $275.4 million, alongside a 417% growth in net income to $221.4 million, supported by tariff refunds amounting to approximately $170 million in pretax IEEPA refunds.

Revised Financial Outlook

The retailer has adjusted its forecast for fiscal year net sales, now predicting a range of $5.63 billion to $5.71 billion, excluding the effects of IEEPA tariff refunds. This new estimation surpasses their previous guidance of $5.40 billion to $5.48 billion.

Rethinking Customer Engagement

Five Below’s transformation, described as “transformational changes” by a Jefferies analyst, was credited to the strategic focus shift in 2025. CEO Winnie Park highlighted the company’s efforts to deeply understand and cater to its target demographics, particularly Gen Alpha, Gen Z, and millennial parents, and how this drives their merchandising and marketing strategies. The company adjusted its media spending in 2025, prioritising social media over conventional channels to better align with current trends.

Future Plans

Looking ahead, Five Below is planning to extend its market presence by opening its first stores in Puerto Rico in late 2027. Initial plans involve launching a handful of stores and evaluating market conditions before further expansion.

Industry Impact

Experts note that Five Below is performing well amidst broader macroeconomic challenges, outpacing concerns about consumer stability. William Blair analysts expressed confidence in the retailer’s ongoing momentum, stating that the company is poised for continued growth as it refines its merchandising strategies and expands its customer engagement initiatives.

Reporting based on coverage first published by retaildive.com.