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October 25, 2026

TJX attributes US sales decline to merchandising errors

TJX Companies recently experienced a rare shortfall in its U.S. Marmaxx division, with comparable sales increasing by only 1% in the second quarter, a figure that fell short of both the company’s and analysts’ expectations. Marmaxx, which encompasses U.S. retail brands such as T.J. Maxx, Marshalls, and Sierra, noted net sales growth of 3% to reach $9.1 billion, primarily attributable to the introduction of new stores.

Company Performance Across Divisions

Although Marmaxx’s comparable sales were lacklustre, TJX displayed robust performance across other divisions. Overall sales in the second quarter exceeded $15 billion, marking a 5.4% increase, with comparable sales up 4%. Specifically, U.S.-based HomeGoods, including the Homesense banner, reported net sales rising by 10% to $2.5 billion, alongside a 7% increase in comps. Meanwhile, in Canada, net sales grew 6% to $1.5 billion, with a matching rise in comps. In Europe and Australia, where TJX is expanding its international presence, net sales surged 11% to over $2 billion, with a 7% growth in comps.

Factors Behind the Shortfall

CEO Ernie Herrman attributed the shortfall at Marmaxx to merchandising missteps, explaining that the company lacked certain products that would have boosted the sales mix. However, analysts suggest other factors, such as stronger competition and consumer resistance to price hikes, may have contributed. Neil Saunders from GlobalData commented that sales events like Prime Day and discounts from rivals like Ross and Nordstrom Rack may have redirected consumer spending away from off-price retailers. Additionally, mainstream apparel retailers have been more aggressive in their promotions, which could have diminished the value proposition of Marmaxx temporarily.

Market Dynamics and Future Prospects

Analysts are keenly observing Ross’s performance, anticipating a potentially strong 9% comp growth that could hint at a redistribution of market share among off-price retailers. In a conversation, William Blair analyst Dylan Carden speculated if some growth at Ross might be drawing from TJX.

Herrman remains optimistic, citing early improvements in the Marmaxx division as the third quarter begins, with further enhancements anticipated by the holiday season. He noted that issues leading to the sales decline were “self-inflicted” and within the company’s control to resolve. The company is addressing the internal execution problems that have contributed to the weaker performance.

Broader Economic Impact

Carden remarked on the broader economic pressures, noting that previous advantages TJX had in raising prices while underpricing mainstream retailers are waning as inflation affects consumer spending power. Price sensitivity appears to be increasing, and with apparel price hikes driven partly by tariffs, TJX’s opportunity to raise prices to drive higher comps may be limited in the near future.

Historically, the last time Marmaxx faced a similar decline in comparable sales was nearly a decade ago, when diagnostic delays prolonged the issue. As Wells Fargo analyst Ike Boruchow pointed out, the situation remains uncertain.

Reporting based on coverage first published by retaildive.com.