Lenovo has faced backlash following reports that a BIOS update bricked some Legion Go devices. Users on Reddit and other platforms shared incidents where they were faced with costly repair charges. In response, Lenovo issued a statement outlining steps for users who encounter problems.
Lenovo Responds to Issues with BIOS Update
Lenovo acknowledged problems with the installation of BIOS version V42 on its Legion Go devices. The update was not released via official channels like Windows Update or Legion Space, and it has now been removed from Lenovo’s support site for further validation. According to Lenovo, if a blank screen occurs during installation, holding the power button for ten seconds and then attempting to power the device back on might resolve the issue. Failing that, users are advised to contact Lenovo Support for additional assistance.
Warranty and Repair Concerns
An individual identified as “Daniel_Legion” on Lenovo forums suggested that devices under warranty should be repaired free of charge. For those without warranty, free repairs might still be possible depending on local laws. However, Daniel_Legion’s legitimacy is under scrutiny, as no other posts from this identity are visible on the forums. Lenovo has yet to confirm if it will extend warranties to mitigate the BIOS issue.
Scope of the Problem
The issue potentially affected users with the original Legion Go 8APU1 model who downloaded the BIOS V42 from Lenovo’s website. Additionally, a European team managed to replicate the issue on three test devices, but other teams did not. This suggests the problem could be tied to specific components or circumstances during the installation process.
For some users, like a reviewer who tested BIOS V42, the update completed successfully despite initial black screens and warnings. This indicates that while the update carries risks, not all devices were rendered inoperable.
Reporting based on coverage first published by theverge.com.